FAQ

How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress with the carrier.

Are your products true to size? We provide detailed size guides for each of our products to help you select the perfect fit. We recommend reviewing these guides carefully before placing your order.

What payment methods do you accept? We accept all major credit and debit cards, as well as PayPal, for a secure and convenient checkout process.

Do you ship internationally? Currently, we primarily ship within Spain. For international shipping inquiries, please contact us directly at our customer service email before placing your order.

What if my item is faulty or damaged? We sincerely apologize for any inconvenience. Please contact us immediately at lahomalekey605@hotmail.com with your order number and clear photographs of the damage so we can resolve the issue promptly.

Can I change or cancel my order? We aim to process orders quickly. If you need to cancel or change an order, please email us immediately. We can only accommodate changes if the order has not yet entered our packing process.